Question 1

Export Facilitation from India

Accepted Answer

We assist international clients in sourcing and exporting products from India, managing the process from requirement understanding to dispatch.

Question 2

Product Sourcing and Coordination

Accepted Answer

You can choose from the products listed on our website or let us know the other products you want to source, and we will do it for you.
Based on your requirements, we coordinate with reliable manufacturers and suppliers in India to ensure quality and compliance.

Question 3

Processing Time

Accepted Answer

Processing time varies based on the item's complexity. We will provide a specific Lead Time (number of days) in your Proforma Invoice.

Once your order is shipped, we will provide you with the shipping documents and tracking information (e-way bill). We monitor the shipment status closely to ensure it reaches the destination port smoothly.

Question 4

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 5

Logistics and Delivery

Accepted Answer

We coordinate dispatch and delivery through trusted logistics partners to ensure timely and safe shipment.

Please Note: While we strive to meet deadlines, shipping is subject to force majeure events, including but not limited to: port strikes, natural disasters, geopolitical issues, or customs holds. We will promptly communicate any known delays.

Question 6

Shipping Policy

Accepted Answer

We partner with reliable freight forwarders to ensure your goods arrive safely. We handle all logistics, including:
Packing (commercial and export standard)
Documentation (Bill of Lading/Airway Bill, Certificate of Origin, Commercial Invoice, Packing List)
Customs Clearance in India

Note: Import customs clearance, duties, and taxes at the destination country are the responsibility of the buyer.

Question 7

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 8

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Frequently asked questions